MONDAY MARCH 25, 2024

In the wake of the recent National Association of Realtors (NAR) settlement, the real estate and relocation industries are navigating through a period of significant transformation. This settlement, while introducing challenges, notably for relocation service providers, embodies a progressive shift towards greater transparency and fairness for consumers and relocating employees.

At CRI, we recognize the potential implications of these changes on our operations and revenue streams. However, our ethos and client commitment transcend the immediacies of these challenges. Amidst a landscape of uncertainty, some industry players may contemplate adjusting their service models, possibly by increasing client fees or redirecting spend. We want to make it unequivocally clear: CRI stands apart.

Our Promise to Our Clients and the Market:

We will not adjust our fees or request additional spending from our clients in response to the NAR settlement's repercussions. Our dedication to you remains unwavering. We are steadfast in our commitment to adapt and innovate, ensuring that our services not only meet but exceed the evolving standards of our industry, without imposing additional financial burdens on our clients.

What This Means for You:

• Innovative Solutions: We are committed to redefining the relocation experience. Expect new, groundbreaking approaches that modernize the home sale process, aligning it more closely with today's consumer expectations.
• Selective Partnerships: Our focus on quality remains undiminished. We will continue to collaborate exclusively with partners who embody our core values and exhibit an unyielding commitment to excellence, ensuring that every aspect of our service reflects the high standards our clients deserve.

Our vision for the future is clear. We see these industry shifts not as obstacles but as opportunities to further hone our services, making them more adaptable, efficient, and aligned with the needs of our clients and their relocating employees. This is our pledge to you—a testament to our dedication to excellence, innovation, and the enduring value we aim to provide in every relocation journey.

Thank you for your continued trust in CRI. Together, we will navigate these changes, ensuring the best possible experience for every employee on the move.